Informations générales

Entité de rattachement

GEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la distribution & l'express et le transport routier. Avec un réseau mondial couvrant près de 170 pays et plus de 53 000 collaborateurs, GEODIS se classe au sixième rang mondial de son secteur. En 2023, GEODIS a réalisé un chiffre d'affaires de 11,6 milliards d'euros. GEODIS est une société du groupe SNCF.  
Ce poste est également ouvert à toute personne reconnue travailleur handicapé  

Référence

2023-12727  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Description du poste

Type de contrat

CDI-Temps plein

Fonction

Activités Opérationnelles - 4PL Operations

Intitulé du poste

First Level Support Specialist IBM OMS H/F

Description de la mission

Position summary: Position is responsible for supporting internal and external end users in
solving issues, user management, issuance of analysis and resolution using adequate
company's and client's systems.
• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on development/change requests
• Achieving internal and external customer satisfaction in terms of services provided, user
support
• Conducting preliminary and independent analysis on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from
2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying
potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions,
user guides, etc.
• Collecting and summarizing business requirements
• Managing testing through setting up test environment, participating in UATs, creating
scenarios and validating IT solution
• Managing implementation through setting up production environment, internal and external
user education and support
• Interfacing with IT 2nd level support team and management in case of escalation
• Communicating status of problem resolution on a regular and timely manner to all involved
parties in the process and IT stakeholders
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Managing internal and external users' accesses and installation of IT equipment and network
in cooperation with external provider
• Participating in set up of company and client management systems
• Providing local IT support for users through creation of users' IDs, set up of lap top
• Checking systems consistency and cleaning thus keeping databases accurate
• Registering queries in Ticket Management System and following up
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for
related audits and business control upon request
Complying with company and client's policies and procedures

Profil du candidat

Advanced MS Office
Advanced English knowledge

Temps de travail en %

100

Lieu de prise de service

Lieu de prise de service

Europe

Ville(s)

Critères candidat

Niveau d'études min. requis

BAC+4 / MAITRISE / MASTER(1)

Niveau d'expérience dans la fonction

Confirmé (5 à 10 ans d'expérience)