General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53, 000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2023-12727  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Position description

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

First Level Support Specialist IBM OMS

Job description

Position summary: Position is responsible for supporting internal and external end users in
solving issues, user management, issuance of analysis and resolution using adequate
company's and client's systems.
• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on development/change requests
• Achieving internal and external customer satisfaction in terms of services provided, user
support
• Conducting preliminary and independent analysis on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from
2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying
potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions,
user guides, etc.
• Collecting and summarizing business requirements
• Managing testing through setting up test environment, participating in UATs, creating
scenarios and validating IT solution
• Managing implementation through setting up production environment, internal and external
user education and support
• Interfacing with IT 2nd level support team and management in case of escalation
• Communicating status of problem resolution on a regular and timely manner to all involved
parties in the process and IT stakeholders
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Managing internal and external users' accesses and installation of IT equipment and network
in cooperation with external provider
• Participating in set up of company and client management systems
• Providing local IT support for users through creation of users' IDs, set up of lap top
• Checking systems consistency and cleaning thus keeping databases accurate
• Registering queries in Ticket Management System and following up
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for
related audits and business control upon request
Complying with company and client's policies and procedures

Applicant's profile

Advanced MS Office
Advanced English knowledge

Position location

Position place

Europe

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)