Position description
Type of assignment
Full-time Regular
Function
Support function - Business Development
Job description
The employee inserted in the Area and the Sales dept. will be involved in the following activities:
• service, retain and profitably grow the assigned portfolio of CSA (customer service accounts) by delivering the defined service levels ,
identifying opportunities and maintaining as well as increasing the customer satisfaction levels in order to improve the NPS ( net promoter score ).
• expand the portfolio of CSA's by generating new customer service accounts (CSA's).
• increase the value of the assigned customer portfolio , measurable in NS , GM% , GP as well as transactional volumes.
• Involved in specific project
Applicant's profile
Experience in logistics industry
Customer satisfaction mindset
Good communication & negotiation skills
Fluent in local and good skills in English language
Position location
Position place
Europe, Italy, Lombardia, Milano
Location
Milano
Candidate criteria
Minimum level of education required
MASTER'S DEGREE
Years of experience in similar position
Senior (more than 10 years of experience)
Languages
English (Fluent)
