General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53, 000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2024-13359  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Operational IT

Job title

Key User M/F

Position requirements and constraints (working hours…)

Full time Employee

Job description

• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on development/change requests
• Conducting preliminary and independent analysis on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition if needed by customer contract or SCO organization
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
• Collecting and summarizing business requirements
• Managing testing through setting up test environment, participating in UATs and Customer creation of scenarios and validating IT solution
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Participating in set up of company and client management systems
• Registering queries in Ticket Management System and following up
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Take focal point role in case of projects
• Organise UAT with team participation
• Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request

Applicant's profile

Conversant English
Interpersonal and communication skills
Responsible
Works under pressure
Proactive
Teamworking
Result-oriented
Attention to detail
Problem solving skills
Capability to quick learn and self-taught

Working time (%)

100

Position location

Position place

America, Mexico, Jalisco

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Young graduate / no professional experience

Languages

English (Fluent)