General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53, 000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2024-14230
Line Of Business
SUPPLY CHAIN OPTIMIZATION
Position description
Type of assignment
Full-time Regular
Function
Operational activities - 4PL Operations
Job title
First Level Support Specialist IBM OMS M/F
Job description
Position summary: Position is responsible for supporting internal and external end users in solving issues, user management, issuance of analysis and resolution using adequate company's and client's systems.
Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on based on development /change requests
• Achieving internal and external customer satisfaction in terms of services provided, user support
• Conducting preliminary and independent based on on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
• Collecting and summarizing business requirements
• Managing testing through setting up test environment, participating in UATs, creating scenarios and validating IT solution
• Managing implementation through setting up production environment, internal and external user education and 1support
• Interfacing with IT 2nd level support team and management in case of escalation
• Communicating status of based on resolution on a regular and timely manner to all involved parties in the process and IT stakeholders
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Managing internal and external users' accesses and installation of IT equipment and network in cooperation with external provider
Participating in set up of company and client management systems
• Providing local IT support for users through creation of users' Ids, set up of lap top
• Checking systems consistency and cleaning thus keeping databases accurate
• Registering queries in Ticket Management System and following up
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
Applicant's profile
Advanced knowledge of English language
Advanced knowledge of MS Office
Working time (%)
100
Position location
Position place
Europe
Location
Belgrade
Candidate criteria
Minimum level of education required
BACHELOR'S DEGREE
Years of experience in similar position
Confirmed (5 to 10 years of experience)
