Informations générales
Entité de rattachement
GEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la distribution & l'express et le transport routier. Avec un réseau mondial couvrant près de 170 pays et plus de 53 000 collaborateurs, GEODIS se classe au sixième rang mondial de son secteur. En 2023, GEODIS a réalisé un chiffre d'affaires de 11,6 milliards d'euros. GEODIS est une société du groupe SNCF.
Ce poste est également ouvert à toute personne reconnue travailleur handicapé
Référence
2023-12814
Line Of Business
SUPPLY CHAIN OPTIMIZATION
Description du poste
Type de contrat
CDI-Temps plein
Fonction
Activités Opérationnelles - 4PL Operations
Intitulé du poste
Operations Supervisor BP H/F
Description de la mission
• Responsible for organization and management of daily activities for all teams in scope
• Responsible for all planning, execution, documentation and freight bill audit tasks assigned to respective teams
• Responsible for the performance of the assigned teams
• Ensuring customer satisfaction by: ensuring smooth material flow, delivery on time or proactive escalation to the customer if there is a risk of delay; best cost best value ratio by managing LSP; Vendor engagement
• Ensure operations high quality service and continuous process flow at all levels for all teams
• Responsible for defining, improving, controlling and measuring KPI's in line with the agreed level of service
• Managing team's efficiency
• Responsible for providing relevant data from operations of customer's vendors, buyers and LSP performance
• Coordinate and control the corrective operations actions plans
• Responsible for business control of compliance with company and clients' policies and procedures
• Managing scope of work through standard operating procedures for all teams. Ensuring that SOPs are timely and regularly in line with company or clients' requests and matching the real process
• Manages escalations with all internal and external participants in the process for all teams
• Reporting on all operations activities on daily/monthly/annual level results and actions of all operations team to internal superiors and all external stakeholders in the process
• On regular basis, communicates with clients/vendors or service providers on all operations issues and topics for all operations teams
• Performing regular audits on various operations activities and evaluation of processes as per business requirement
• Preparing project updates within required timeframe and delegate individual tasks to all teams
• Responsible for strengthening relationship between company and clients
• Oversees the team's performance in order to meet customer satisfaction objectives
• Analyzing and identify all performance related issues and ensure appropriate steps to prevent loss.
• Responsible for operations team compliance with company and clients' policies and procedures
• Taking an active part in new team members recruitment process
• Analyzing all opportunities and recommending ways to improve efficiency and reduce costs, internally and for the client
• Supervise effective compilation and collection of information and data to enhance growth of the company and client
• Responsible for operations team compliance with local legislation
• Ensuring that Safety and Security of the client is not jeopardize by any of Operations area of responsibility, with special attention to HazMat transports
• Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
• Complying with and implementing within his/her scope of work company's and clients Code of Ethics, ISO, LEAN; IIP standard
Profil du candidat
Advanced English knowledge
Advanced MS Office
Team management
Supply chain understanding
Temps de travail en %
100
Lieu de prise de service
Lieu de prise de service
Europe
Ville(s)
Belgrade
Critères candidat
Niveau d'études min. requis
BAC+4 / MAITRISE / MASTER(1)
Niveau d'expérience dans la fonction
Confirmé (5 à 10 ans d'expérience)