General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-17156  

Line Of Business

FREIGHT MANAGEMENT

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Local Management

Job title

Team Lead CL SIRO/NBI

Job description

This position is responsible for managing designated client accounts and ensuring the delivery of innovative, sustainable, warehousing & distribution services. The Key Account Manager acts as the essential link in driving operational and financial results, and developing long-term relationships and value for clients.

Client Account Management
• Act as the main point of contact for designated clients.
• Build and maintain strong relationships, supporting and adapting to their evolving demand, while serving as their primary contact for all account related issues.
• Support the clients' business by managing their supply chain activities and ensuring adherence to KPI's
• Manage customer inquiries, complaints, and requests promptly and professionally, providing timely solutions and maintaining a high level of customer satisfaction.
• Organise Quarterly reviews.


Warehouse Operations Coordination
• Oversee warehouse facility operations, including loading and unloading, order fulfilment, inventory management etc.
• Ensure logistics operations meet client needs for distribution and transportation.
• Manage & coordinate the warehousing services & delivery of essential products and goods in line with Client's requirements

Team Leadership
• Where applicable, lead, train, and coordinate the warehouse team to ensure consistent application of best practices to ensure adherence to Clienst KPI's
• Foster collaboration among team members and with other departments (Transport, IT, Customer Service, etc.).

Process Management
• Support client and Geodis Management by providing data and operational insights for dashboards (KPI's) and risk assessments.
• Ensure accurate and timely completion of documentation, reports, issues etc in line with client KPI's
• Act as a liaison between customers and the operations teams, communicating account-specific information, forecasts, and changes in process/business requirements
• Analyse account performance metrics, such as on-time delivery, order accuracy, and inventory levels, and provide regular reports to management to assess performance and identify areas for improvement.

Applicant's profile

• Capable of maintaining performance in a pressured environment
• Flexible, confident, positive, persuasive, honest, reliable
• Methodical, well organized
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills, with the ability and maintain relationships with internal stakeholders.
• Knowledge of industry best practices, health and safety regulations, and quality standards
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.
• Customer-focused mindset with the ability to understand customer needs effectively.
• Strong analytical and reporting skills to track account performance and identify opportunities for improvement.
• Minimum of 5 years senior level customer service/leadership management experience
• Ability to interact at senior level within customer base
• Understanding the financial flows within Supply Chains
• Holistic view of operations and be able to get results through others
• Multi-modal know-how

Working time (%)

100

Position location

Position place

Europe, Ireland, Leinster (Laighin), Dublin (Baile Átha Cliath)

Location

Candidate criteria

Minimum level of education required

HIGH/SECONDARY SCHOOL DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)