General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2025-15458  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Customer Service

Job title

REPRESENTANTE DE SERVICIO AL CLIENTE (CUSTOMER SERVICE REPRESENTATIVE) M/F

Position requirements and constraints (working hours…)

N/A

Job description

1.-To follow up Sea Freight Import and Export operations tracking.
2.- System use to detect the shipments arriving in the next days and send the pre-alert to the customs broker.
3.- Sending instructions to the shipping lines to release the shipments.
4.-Compliance in the administration of sending reports required by customer, billing, accruals, wips and month closings (Administrative KPIs)
5.- Follow up of open issues and review with customer (Excelent Customer service).

Applicant's profile

1.- Sea Freight Import and Export Operations.
2.- Sea Transport Documents knowledge.
3.- Shipping lines and port process knowledge.
4.- Administration.
5.- Customer Service.

Working time (%)

100

Position location

Position place

America, Mexico, Queretaro

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

English (Fluent)