• Investigate/resolve all FND's

• Carry out all bond checks and action as appropriate

• Investigate/resolve all exception reporting.

• Update received item details into Next Gen

• Full understanding of the warehouse processes

• Act as the bridge between the ops and the warehouse

• Follow strict and time sensitive SOP's/KPI's to ensure compliance

• Completion of end to end forwarding activities as the individual role requires for holiday/sickness cover

• Work closely with internal and external customers

• Focus on customer service

• Use of Next Gen/MS office as requested

• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe

• Month end department compliance

• Cost control

• Assist senior forwarders, Supervisor and line manager where required

• Ensure all reports including internal and customer specific are completed within the deadline

• Resolve queries from customers and suppliers

• Ensure Best Practice models are adopted

• Remain in contact with customers and suppliers to maintain relationships

• Assist sales and management with customer development

• Maintain clean desk policy

• Operate within companies QA system

• Any other tasks as directed by their Supervisor or line manager

• Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

• Business related experience

• Proven customer service record and experience

• Proven operational experience

Necessary Technical / Functional Skills

• Thorough understanding of customer needs

• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.

• A knowledge and understanding of financials and impact on business

• A Good knowledge of IT systems and processes used in the transport sector

• Fluent in English, local language and any other languages required for smooth operation of business

Required Behavioural Competencies

• Result-oriented and driven to achieve goals and meet targets

• Problem solving skills

• Ability to read and understand an SOP

• Customer service driven

• Deep knowledge of the financial contexts the business exists within

• Profitability and result-oriented and always looking for improvement in our business processes

• Team oriented

• Quality focus.

• Flexible in approach and happy to work shifts as required including weekends