General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2026-18235
Line Of Business
FREIGHT MANAGEMENT
Position description
Type of assignment
Full-time Regular
Function
Operational activities - 4PL Operations
Job title
Imports Supervisor M/F
Position requirements and constraints (working hours…)
Monday to Friday 9 - 17:30
Job description
• Day to day leadership/organising the Team operationally
• Motivate, guide and mentor team members to exceed goals
• Create positive environment within the team centred on delivering superior customer service
• Assist in recruitment process
• Be first line of contact for performance management/team members development/discipline
• Train new team members to company standards, customer service and job duties
• Monitor timekeeping and performance within the team
• Provide effective communication to team members and to management
• Ensure all deadlines are met
• Remain in connect with customers and suppliers to develop strong relationships
• Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
• Cost control
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Ensure Invoicing, job costing and milestones are updated within the required timeframe
• Assist Sales and management with customer development
• Regular customer communication / meetings and assist with business reviews
• Be first of contact to receive and resolve queries from customers and suppliers
• Operate within companies QA system
• Any other tasks as directed by their line manager
Applicant's profile
• Minimum of 3 years' experience
• Knowledge of multi-modal processes
• Deep Customs knowledge
• A high level of customer service skills
• Good Knowledge of In House Computer System
• Financial Awareness
• Key Account Procedure Knowledge
• Thorough understanding of customer needs
• Knowledge in of the international transportation and logistics industry
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business
Required Behavioural Competencies
• Problem solving skills
• Procedure and SOP writing skills
• Proactive approach to understand pitfalls and service limitations
• Customer service driven
• Result-oriented and driven to achieve goals and meet targets
• Profitability and result-oriented and always looking for improvement in our business processes
• Strong and dynamic team orientation
• Effective influencing skills
• Well organised and can organise others
• Adaptability and flexibility within business requirements
• Quality focus
• Negotiation Skills
Working time (%)
100
Position location
Position place
Europe, United Kingdom, England, Manchester (City of)
Location
Manchester
Candidate criteria
Years of experience in similar position
Confirmed (5 to 10 years of experience)
Driving license
N/A
